Privacy policy

1. Who we are

J.B. Caravans Pty Ltd (ABN 94 153 020 047) trades as JB Group International. We are an Australian recreational vehicle group headquartered at 2040–2060 Sydney Road, Campbellfield VIC 3061. We operate the website jbgroupinternational.com.au.

References to "we", "us", or "JB Group International" in this policy mean J.B. Caravans Pty Ltd in connection with this website.

Our individual brand and media websites (for example JB Caravans, New Age Caravans, Paradise Motorhomes, and What's Up Downunder) may publish their own privacy policies. Those policies apply when you interact with those sites.

2. What personal information we collect

2.1 Information you give us

When you submit an enquiry through the contact form on this website, we may collect:

• Full name
• Email address and phone number (phone is optional)
• Enquiry type (for example dealer, supplier, media, careers, advertising, or other)
• The message and any other details you voluntarily include

2.2 Information collected automatically

When you visit this website, our hosting and security providers may automatically collect limited technical information, including:

• IP address and approximate location (city/region level)
• Browser type, version, and device type
• Pages requested, timestamps, and referring URL
• Standard server and delivery logs needed to operate and secure the site

We also use Google Tag Manager, which may load Google Analytics and similar tags, to understand how people use this website. Google may collect or receive device and usage information such as pages viewed, approximate location, browser/device type, and referral source. Google processes this information on our behalf as a service provider. You can learn more in Google’s privacy policy and, where available, use Google’s Ads Settings or browser controls to limit advertising-related tracking.

3. How we use your information

We use personal information only for purposes that are reasonably necessary and directly related to our business activities. These include:

• Responding to your enquiry and routing it to the appropriate team or group company
• Connecting dealer, supplier, media, careers, or advertising requests with the right contact
• Operating, securing, and improving this website
• Measuring website traffic and usage (via Google Tag Manager / Google Analytics) so we can improve content and performance
• Complying with our legal obligations under Australian law

We will not use your personal information for a secondary purpose without your consent, unless an exception under the APPs applies. We do not use this website for automated product recommendations, towing assessments, or finance estimates.

4. Disclosure to third parties

We do not sell your personal information. We may share it in the following limited circumstances:

• Group companies and authorised partners — where your enquiry relates to a specific brand, dealer network, media title, or business unit within the group, so the right team can respond
• Service providers — including website hosting, email delivery (transactional email), tag management and analytics (Google Tag Manager / Google Analytics), and security tooling. These providers act on our instructions and may not use your data for their own purposes except as described in their own policies
• Legal and regulatory bodies — where required by law, court order, or to protect our legal rights
• Business transfers — if the business that operates this website is acquired, merged, or restructured, your information may transfer to a successor entity subject to this policy

Some of our service providers are located, or store and process data, outside Australia — including in the United States (for example cloud hosting, email infrastructure, and Google Tag Manager / Google Analytics). Before disclosing personal information to an overseas recipient, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles, except where you have consented to the disclosure or another exception under APP 8 applies.

5. Cookies and similar technologies

We use limited cookies and similar technologies that are needed for the website to function correctly (for example security, load balancing, and basic session behaviour provided by our hosting platform).

We also use Google Tag Manager and related analytics cookies (and similar storage) to measure site usage — for example distinguishing visits and remembering analytics session state. You can manage or disable cookies via your browser settings. Disabling essential cookies may affect how the site loads or behaves; disabling analytics cookies will limit our ability to measure traffic.

6. Data storage and security

We store personal information using reputable third-party hosting and service providers. Some of these providers, and the servers they use, may be located outside Australia — including in the United States. We take reasonable technical and organisational steps to protect your information from misuse, interference, loss, and unauthorised access, modification, or disclosure (APP 11).

Despite these measures, no transmission of data over the internet is entirely secure. You provide your information at your own risk. We will notify you of any eligible data breach affecting your personal information in accordance with the Notifiable Data Breaches scheme under the Privacy Act.

We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, or as required by law.

7. Your rights and choices

Under the Privacy Act 1988 and Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you (APP 12)
• Request correction of inaccurate, incomplete, or outdated information (APP 13)
• Opt out of direct marketing communications at any time, if we ever send them — use the unsubscribe link in any marketing email, or contact us using the details in Section 9. Opt-out requests are processed within 5 business days
• Make a complaint if you believe we have mishandled your personal information

To exercise any of these rights, contact us using the details in Section 9. We will respond within a reasonable time, and no later than 30 days.

8. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal obligations. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

We will notify you of any material changes to this policy by email or prominent notice on our website before changes take effect. For changes that significantly affect how we handle your personal information, we will seek your consent where required by law.

9. Contact us & complaints

For privacy enquiries, access requests, or complaints, contact our Privacy Officer:

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.